FAQ

Do I need a different resume for every job?
No, but hiring managers are looking for depth of expertise, not breadth. For example, if you’re looking a job as an IT project manager and as a real estate broker, then you’ll need two different resumes.

What are the most common problems with resumes you see?
Spelling and grammar, hands down. Don’t rely on your word processor’s spell-checker; get someone with strong writing skills to review your resume. Second most common problem: talking about responsibilities and tasks, not results and accomplishments. Third, using all the effects that your software offers. Keep it simple; don’t mix bold, italics, underlining and multiple fonts. Choose one Arial or Times New Roman for your font, and use either bold or italics, not both.

How long should my resume be?
You don’t need to cover everything you’ve ever done in your professional life. For many jobs, the last 10–15 years’ experience is plenty. If you’ve worked less than 10 years, a one-page resume should do it; 10 years or more, no more than 2 pages.

Do I include personal information?
Don’t use it. You have no idea who will be reading your resume, especially if you send it out via email or post it to an internet job board. Limit personal information to an email address and cell phone number. Don’t mention friends, family, religious affiliation, hobbies, vocations or interests. The only exception is when you’re changing careers and a hobby, avocation or outside interest (like volunteer work) helps demonstrate your qualifications for the job.

What about cover letters?
Keep them short: 1 page at most. Explain how you can solve a problem or address an issue for the employer, and list 3–5 career highlights in a bulleted list. (Don’t repeat what’s on your resume and do focus on results.) Follow up with a promise of action, thank the person for their attention, and end the letter.

You keep saying to focus on results. What do you mean?
Numbers tell it all. Quantify anything you can: headcount, budget, time saved, percent sales increased or costs decreased, customers won, awards or recognition achieved, performance goals met.

OK, what about interviews? How do I survive them?
See if you can turn an interview into a conversation. An interview gives you a chance to find out whether you’re a good fit for the job, boss and company. Start any interview, even a phone screen, with a warm welcome and try to establish rapport with the interviewer. Be prepared with stories that illustrate accomplishments on your resume. Don’t be afraid to ask questions; that shows your interest. Finally, thank the interviewer. And yes, even in this day of email, you should follow up with a handwritten thank-you note.

So how do I tell stories about my resume?
Think in terms of problem/solution/results. Explain a challenge you faced, the solution you came up with, and the results that were realized. If you have the time and the interviewer seems interested, you might briefly outline alternatives you considered. Don’t forget to quantify with numbers.

What about bragging?
A little bragging is fine: you should be proud of the work you’ve done. A lot of bragging is a turn-off. You’ll sound egotistical and may convey the impression you won’t work well with others. It’s a fine line, so practice telling your stories with a friend or family member.

Can I stretch the truth just a little? Just to make a point?
No. Nope. No way. Never. Employers have access to vast amounts of data about you. If they check your information and find a discrepancy, you can be dropped like a hot potato. Worse, you’ll develop a reputation for dishonesty. So don’t even think about it.